Saas-based Service Management Providers for Livetime Virtual Appliance 6.0

LiveTime Software, a provider of Web based ITIL 3 Service Management and Help Desk software reportedly released the LiveTime Virtual Appliance 6.0.
Company sources said that this new virtual appliance is suitable for Software-as-a-Service-based service management providers because it features full isolation and a simple menu driven interface. The appliances can operate in just 512 Mb ofRAM ( NewsAlert) and can also scale number of virtual processors and memory to meet demands of customers.
LiveTime Virtual appliance is a standalone platform which includes an auto update facility which allows customers to automatically upgrade to the latest LiveTime release. Users have to select the update option so that LiveTime automatically gets downloaded and installation will be carried out for the latest release from the console.
The new version 6.0 includes an updated kernel and support for VMware vSphere 4.0 and Citrix XenServer 5.5 with guest tools for each environment. The LiveTime Virtual Appliance is designed around open standards and it includes Apache 2.2, Tomcat 6.0, Java 6 and LiveTime 6.0, optimized for LiveTime service delivery. LiveTime also supports the Open Virtualization Format or OVF andMicrosoft’s ( NewsAlert) Hyper-V environment.
The highly scalable ITIL Service Management software will help organizations benefit from the easy installation process similar in ways to installation of traditional software. The virtual appliance offers scalability and security features, which are difficult to achieve when deployed on existing hardware and operating systems.
As the system is hardened at the operating system layer, LiveTime provides Just Enough Operating System for its needs. The system can be updated easily and can maintain a very small footprint and a 200Mb download, LiveTime sources said.
California-based LiveTime Software, Inc. supplies Web 2.0, Open Standards based ITIL service management, help desk and support software for medium to large enterprises. Its customer list includesVerizon ( NewsAlert), NEC and the United States Department of Defense.
The company specializes in ITIL Service Management and Help Desk software. It pioneered Web 2.0 service desk software besides open standards and flexible deployment models by providing on demand Software-as-a-Service to traditional on premise software, virtual and hardware appliances.
Customers will benefit from solutions that fit both their service delivery requirements and their business objectives. The integration solutions allow customers to avoid customizations and platform lock-ins giving greater freedom of choice.
Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.

Service-now.com New SaaS for ITSM Upgrade | CRM Developer's Journal

Service-now.com EMEA Executive Briefing and User Conference — Service-now.com, the pioneer of modern SaaS for IT service automation, today announced details of the Service-now.com Fall 2009 release scheduled for Sept. 25, 2009. The new features are designed to help IT service management (ITSM) organizations improve IT service quality based on immediate customer feedback gained through interactive knowledge management and customer satisfaction surveys.

The Fall 2009 release will help ITSM organizations better consume and display IT service data through graphical timeline charts and pivot-table reporting. In addition, Service-now.com continues to provide consumer Web-inspired functionality to IT organizations with improvements to its employee self-help Web content management system, more global search, and more one-click UI controls.